Establishing and Ensuring high value and credibility for the certification, through impartial and
competent assessment; VWSPL endeavours towards, a measurement of 100 % on degree of public Confidence on the
VWSPL.
Ensuring a higher competitive level of 95% KSA (knowledge, Skill & Attitude) of VWSPL auditors and regular
updating of its auditors’ knowledge and skills.
Ensuring 100% effectiveness of control measures for the risks analysed for providing competent and
impartial certification by VWSPL.
Prompt and 100% resolution of all client’s appeals and complaints and 95% for complaints by the users of
certification (other than clients) by ensuring a fair appeals and complaints handling procedure.
Ensuring higher responsibility for auditors and decision makers to assess sufficient evidences before a
certification decision is made.